Order Process

For products listed on our website:
  1. Select your item
  2. Select your colour or print (more information on colours/prints can be found on our Fabrics page)
  3. Select your desired cut/style (if applicable to your product)
  4. Select your size
  5. Add to basket and checkout
Your order will then be handmade and dispatched.*Please note – If you have any extra information that you think we need to know when making your product, please add this to the notes box upon checkout.If you wish to order a custom design, please fill out the enquiry form on the Custom Made page giving as much detail as possible and we will be in touch to complete your order.

Processing and turnaround time scales are only valid for made to order items, pre made items will be dispatched within two working days and shipped via your chosen shipping method.

The delivery/turnaround times and shipping costs are as follows:

  • UK First Class Delivery – up to 14 working days turnaround + first class postage (£3.00)
  • UK Second Class Delivery – up to 14 working days turnaround + second class postage (£1.50)
  • International Standard Delivery – up to 20 working days (£11.95)
  • UK Priority Delivery – up to 5 working days (£29.95)

*Please note – If you need an item more quickly, please fill out the form on the Contact Us page and select the subject field ‘Special Request’. We will do our very best to help with your enquiry. Unfortunately, we are unable to offer international priority delivery due to the turnaround time and shipping/customs.
Priority deliveries are shipped out by Royal Mail 1st class signed for service.

Free Delivery is valid for orders over £100, however exclusions apply. These exclusions are:

  • Priority Orders
  • Orders from countries outside the UK
All our items are handmade to order specifically to your requirements, which means we cannot accept returns unless faulty.

If you think you have a faulty product, you must get in touch with us (Contact Us) within 7 days of receiving your product. Any enquires after this time will not be eligible and will not be considered.

All returns must be in a condition free from signs of being worn or used. Only genuine requests for returns will be considered.

We will confirm when we have received your return and it has been reviewed by our team who will notify you of the next steps. If your return is accepted, you will be given a refund, exchange or credit note.

*Please note – Refunds may take up to 7 working days to be processed. You are solely responsible for covering the costs of the returning items. We recommend all returns are posted signed for/tracked delivery. We accept no responsibility for returning items during the shipping process.

As we provide a made to order service, any cancellation requests must be made within the cancellation periods shown below.

Cancellations for STANDARD orders can be requested within 12 hours of completing your order.

Cancellations for PRIORITY orders can be requested within 1 hour of completing your order.

Requests after these times cannot be considered as we will have started working on your order.

If you would like to cancel your order please fill out the form on the Contact Us page by selecting the subject field ‘Cancellation & Refunds’ and quote your order reference in the ‘Order No.’ field.

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