0

Frequently Asked Questions

General

For products listed on our website:

  1. Select your item
  2. Select your colour or print (more information on colours/prints can be found on our Fabrics page)
  3. Select your desired cut/style (if applicable to your product)
  4. Select your size (if you are between sizes or would like made to measure, please send us a message or leave a comment in the notes section upon checkout with your bust, waist, hip & height measurements)
  5. Add item to basket, select your desired shipping method and checkout (there are multiple payment methods including Klarna and Clearpay. If you wish to pay via credit/debit card, select the paypal option and select ‘pay with debit/credit card’ underneath the log in section)

If your item is pre made, your order will be processed and dispatched via your chosen delivery method within 2 working days of purchase. If your order is made to order, it will be handmade to your requirements and dispatched in accordance to our standard turnaround timescale via your chosen delivery method.

*Please note – If you have any extra information that you think we need to know when making your product, please add this to the notes box upon checkout. If you wish to order a custom design, please head to the Custom Made page for more information and email us giving as much detail as possible and we will be in touch to complete your order.

Processing and turnaround time scales are only valid for made to order items, pre made items will be dispatched within two working days and shipped via your chosen shipping method.

The delivery/turnaround times and shipping costs are as follows:

  • UK First Class Delivery – up to 14 working days turnaround + first class postage (£3.00)
  • UK Second Class Delivery – up to 14 working days turnaround + second class postage (£1.50)
  • International Standard Delivery – up to 20 working days (£11.95)
  • UK Priority Delivery – up to 5 working days (£29.95)

*Please note – If you need an item more quickly, please Contact Us and we will do our very best to help with your enquiry. Unfortunately, we are unable to offer international priority delivery due to the turnaround time and shipping/customs. Priority deliveries are shipped via Royal Mail special delivery service.

Free Delivery is valid for orders over £100, however exclusions apply. These exclusions are:

    • Priority Orders
    • Orders from countries outside the UK

Once your items have been handmade and processed, we will notify you via email that your items have been dispatched. If there is tracking information, this will also be included.

Cancellations for STANDARD orders can be requested within 12 hours of completing your order.


Cancellations for PRIORITY orders can be requested within 1 hour of completing your order.


Requests after these times cannot be considered as we will have started working on your order. Please see Returns & Cancellations for more information.
If you would like to cancel your order please Contact Us quoting your order reference and reason for cancellation.

As all our items are handmade to order specifically to your requirements, we do not accept returns unless faulty. Please see our Returns & Cancellations page for more information.
Once you have items worth over £100 in your basket, the free shipping option will become available to you at checkout*. Simply enter your shipping/billing details and select the ‘Free Delivery’ option.

*Free Delivery is only available on UK Standard Delivery. Any UK Priority or International orders are exempt from this promotion.

Swimwear

Full brief style is the fullest coverage over the bum cheek. Mid-brief is less coverage and covers half of the bum cheek and a thong style in minimum coverage that covers very little of the bum cheek.

The rise style is where the cut of the leg finishes. High rise finishes high up the leg leaving the hip uncovered, whereas mid-rise finishes just under the hip resulting in more coverage.

High waist means the bottoms finish on your waist. Standard waist means they finish just above your hip.

Please view our How To Measure section for assistance. If you are still unsure, please don’t hesistate to get in touch via our Contact Us page.
If you have looked at our Size Guide and are still unsure on what size to purchase, get in touch via our Contact Us page and we will advise you further. We do offer a custom service which allows for custom measurements and designs to be made. You can use this service via our Custom Made page.
Changing the shape of a style normally comes under our custom service. You can find more information on our Custom Made page. However, if you would like to make a simple change (e.g. changing a low scoop back to a higher one), get in touch with us via our Contact Us page and we will do our best to meet your needs.
We sometimes have colours/prints that aren’t listed on the website. To see if we can provide your desired print or colour, get in touch with us via our Contact Us page and state what it is you require. We will do our very best to accommodate your request.
As we are a made to order service and there are so many colours and prints to choose from for each item, we do not have all items made up in every colour or print. However, if you check our social media pages or the Our Customers page, you will find more pictures of the products made up in different colour and prints. If you still aren’t satisfied, Contact Us and we will do our best to help you.
If you have a question that hasn’t been answered on this page, we would love to hear from you. Please get in touch via our Contact Us page and we will get back to you as soon as possible.
Scroll to Top