Frequently Asked Questions
General
How do I order?
- Select your item
- Select your colour or print (more information on colours/print can be found on our Fabrics page)
- Select your desired cut/style (if applicable to your product)
- Select your size
- Add to basket and checkout
What is the delivery/turnaround time for orders?
The delivery/turnaround times and shipping costs are as follows:
- UK Standard Delivery – up to 14 working days (£3.95)
- International Standard Delivery – up to 20 working days (£11.95)
- UK Priority Delivery – up to 5 working days (£29.95)
How will I know when my items have been shipped?
Once your items have been handmade, we will notify you via email that your items have been dispatched. If there is tracking information, this will also be included.
Can I cancel my order?
Cancellations for STANDARD orders can be requested within 12 hours of completing your order.
Cancellations for PRIORITY orders can be requested within 1 hour of completing your order.
Requests after these times cannot be considered as we will have started working on your order. Please see Returns & Cancellations for more information.
If you would like to cancel your order please fill out the form on the Contact Us page by selecting the subject field ‘Cancellation & Refunds’ and quote your order reference in the ‘Order No.’ field.
Can I return an item?
As all our items are handmade to order specifically to your requirements, we do not accept returns unless faulty. Please see our Returns & Cancellations page for more information.
I've spent over £100, how do I get free shipping?
Once you have items worth over £100 in your basket, the free shipping option will become available to you at checkout*. Simply enter your shipping/billing details and select the ‘Free Delivery’ option.
*Free Delivery is only available on UK Standard Delivery. Any UK Priority or International orders are exempt from this promotion.
Swimwear
What is the difference between full brief, mid-brief and thong styles?
Full brief style is the fullest coverage over the bum cheek. Mid-brief is less coverage and covers half of the bum cheek and a thong style in minimum coverage that covers very little of the bum cheek.
What is the difference between high rise and mid-rise?
The rise style is where the cut of the leg finishes. High rise finishes high up the leg leaving the hip uncovered, whereas mid-rise finishes just under the hip resulting in more coverage.
What is high waist and standard waist?
High waist means the bottoms finish on your waist. Standard waist means they finish just above your hip.
I am unsure of my size, how do I measure myself?
Please view our How To Measure section for assistance. If you are still unsure, please don’t hesistate to get in touch via our Contact Us page.
I am between sizes, how do I know what size to order?
If you have looked at our Size Guide and are still unsure on what size to purchase, get in touch via our Contact Us page and we will advise you further. We do offer a custom service which allows for custom measurements and designs to be made. You can use this service via our Custom Made page.
I would like to change the shape of a neckline on an item, how do I do this?
Changing the shape of a style normally comes under our custom service. You can find more information on our Custom Made page. However, if you would like to make a simple change (e.g. changing a low scoop back to a higher one), get in touch with us via our Contact Us page and we will do our best to meet your needs.
I require a print/colour that isn’t listed on your website, can I make a request for it?
We sometimes have colours/prints that aren’t listed on the website. To see if we can provide your desired print or colour, get in touch with us via our Contact Us page and state what it is you require. We will do our very best to accommodate your request.
I’d like to see a style in a colour/print before ordering, how do I do this?
As we are a made to order service and there are so many colours and prints to choose from for each item, we do not have all items made up in every colour or print. However, if you check our social media pages or the Our Customers page, you will find more pictures of the products made up in different colour and prints. If you still aren’t satisfied, Contact Us and we will do our best to help you.
If you have a question that hasn’t been answered on this page, we would love to hear from you. Please get in touch via our Contact Us page and we will get back to you as soon as possible.