Turnaround & Delivery
Our standard processing and turnaround time scales are upto 10 working days for made to order items. Pre made items will be dispatched within two working days and shipped via your chosen shipping method.
Pre made items include:
- Sale items
- Items advertised as pre made & ready to ship
The delivery/turnaround times and shipping costs are as follows:
- UK First Class Delivery – up to 10 working days turnaround + first class postage (£3.50)
- UK Second Class Delivery – up to 10 working days turnaround + second class postage (£1.50)
- International Standard Delivery – international deliveries are unavailable at this time.
- UK Priority Delivery – up to 5 working days (£12.50)
*Please note – If you need an item more quickly, please Contact Us with the date you need it by before you place your order. If you place your order before hand, we may not be able to fulfil your request. We will do our very best to help with your enquiry. Unfortunately, we are unable to offer international priority delivery due to the turnaround time and
shipping/customs. Priority deliveries are shipped out by Royal Mail 1st class signed for service.
In regards to the recent guidelines implemented in the UK due to COVID-19, we would like to inform customers that we are still taking online orders and production/design services will resume as normal. We may experience some delays from suppliers so whilst we endeavour to meet our standard delivery times, there could be slight delays in processing your order. Also due to courier restrictions, there may be some delays with international deliveries and to some locations in the UK.
Our emails and social media messages are being monitored as normal so do not hesitate to get in touch if you have an enquiry.
We hope you’re all coping well with these difficult times and look forward to seeing you in your Emma Rose designs.
Stay safe and take care!
Emma Rose Management