FAQ

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.
Just shop on Emma Rose and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy!
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.
Clearpay customers have to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
A £6 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see the Clearpay Payment Purchase Agreement here.
Clearpay orders are delivered within our standard delivery timeframes like any order from Emma Rose. Please view our Delivery section for more information.
Yes, your basket total must be a minimum of £10 before you can use Clearpay.
Clearpay returns follow our standard returns policy.
Please visit the Clearpay website here for terms of service and check out Clearpay’s Privacy Policy found here.